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Service Requests


The following documents show how to process each request in a step-by-step format

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Password for voice recordings is: Libertyfi1


APM UMA Functionality

Raise Cash - APM    APM Raise Cash VOICE RECORDING

RAISE CASH - SMA UMA FSP    RAISE CASH - SMA UMA FSP RECORDING

Protect Cash - APM    PROTECT CASH RECORDING

SYSTEMATIC WITHDRAWAL - SMA UMA FSP    

SYSTEMATIC WITHDRAWAL RECORDING

   TERMINATE ACCOUNT   Terminate Account Recording

TRADE HOLD  TRADE HOLD RECORDING

Modify Goal    MODIFY GOAL RECORDING

NAVIGATING SERVICE REQUESTS

Harvest Gains - Losses SMA UMA FSP

Invest Contribution - SMA UMA FSP Invest Contribution - SMA UMA FSP Recording

Protect Cash - SMA UMA FSP Protect Cash - SMA UMA FSP Recording


PRO TIPS:


Withdrawal Method

  • Distribution Instructions will be provided later – choose this if ACH & tax instructions are on file at the custodian
  • FA/Client will distribute – choose this to distribute manually at the custodian once the funds have settled

Terminate Account

  • Completing this request ensures the account will not be billed on, reported on, or traded
  • This request only closes the account on the Envestnet platform. You must also close at the custodian
  • For APM accounts you MUST go and liquidate the positions before the SR is submitted

Protect Cash

  • You can protect cash before an account is set up. Include the details in the body of the email when sending an SIS for processing to paperwork@libertyfi.com.
  • Use this if the client is taking out a withdrawal soon - you must rebalance after protecting the cash

Systematic Withdrawals 

  • If the account already has enough cash to cover the distribution, the system will not place the trades.
  • For annual distributions, go ahead and set up the SW, then do a Modify Systematic Withdrawal once you know the upcoming years RMD amount.
  • First Distribution Date – Choose the exact same date that is set up at the custodian level.

Modify Goal Program Selection

  • Unified Managed Account – if you are choosing an existing UMA Model
  • Build Unified Managed Account – if you are building a Custom UMA
  • Advisor as Portfolio Manager – if you are choosing an existing APM Model
  • Build Advisor as Portfolio Manager – if you are building a Custom APM
  • Separate Accounts – choose if you are just using SMA’s
  • FSP Programs – if you are choosing an FSP
  • LibertyFi PMC Foundation – PMC’s Foundation Portfolios